How can I purchase Noke now that the Kickstarter campaign is complete?
You may purchase Noke at www.fuzdesigns.com Last updated: Wed, Sep 17 2014 1:17 pm EDT
What devices are supported?
Noke is compatible with iOS devices that have Bluetooth 4.0 hardware and running iOS 7.0 or later (including iPhone 4s or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis). Noke is also compatible with Android devices that have Bluetooth 4.0 hardware and running the Jelly Bean (4.3) or Kit Kat (4.4) versions of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more). Compatible with Windows Phone devices that have Bluetooth 4.0 hardware and running Windows Mobile 8.1 or newer. Last updated: Wed, Sep 17 2014 1:21 pm EDT
What happens if the battery dies while Noke is locked?
The Noke app will show you battery level each time you use it. We will also give you warning a couple months before the battery gets low. However, if the battery dies we have included the ability to “jump-start” your Noke with an external battery to allow you to unlock Noke, open the back and replace the battery. Last updated: Sat, Sep 13 2014 11:32 pm EDT
How secure is Bluetooth?
Noke uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices. Last updated: Tue, Aug 19 2014 9:18 pm EDT
Does Noke add any encryption to standard Bluetooth encryption?
Yes, in addition to standard Bluetooth encryption, Noke employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Noke secure. Last updated: Sun, Aug 31 2014 10:14 pm EDT
What type of battery does Noke use?
We will finalize the battery selection over the next couple months but it will be a standard watch battery that is easy to find at retail. Last updated: Mon, Aug 18 2014 7:22 am EDT
How secure is Noke?
Noke uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure so hackers can’t access your Noke. We also intend to put Noke through rigorous testing for both water resistance and strength. We will use hardened boron for the shank and have already incorporated anti-shim technology in the locking mechanism. We will keep you updated on the standards testing as the project progresses. Last updated: Tue, Aug 19 2014 9:16 pm EDT
Can I disable the auto-unlock feature?
Yes, you can easily disable this feature in the app. This can be useful in situations where you might want to lock your phone in a locker or where you’ll be close to the lock. To unlock, you can just click a button on the app. If your phone is in a locker, you can use Quick-Click. Last updated: Mon, Aug 18 2014 10:25 am EDT
What are the specifications (length, thickness, weight) of the bike cable and mount kit?
The cable is made from braided steel rope and it will be approximately 6ft or 2m long, 3/8in or 10mm thick, and about 1lb or 450 grams in weight. The mount will add a couple oz or about 60 grams. Last updated: Mon, Sep 15 2014 9:00 am EDT
Is the App free?
Yes, the app will be free. It is an essential part of the product. Last updated: Mon, Aug 18 2014 8:59 am EDT
What if I want to lock my phone in my locker?
Simply disable auto-unlock OR turn off your phone OR disable Bluetooth on your phone and then use Quick-Click to open Noke when you return from your workout. Last updated: Mon, Aug 18 2014 10:26 am EDT
Can I reduce the range for auto-unlock?
Yes, there is a slider in the app that allows you to shorten the range for auto-unlock. Last updated: Tue, Aug 19 2014 7:33 pm EDT
Can I use Noke while using another Bluetooth device like headphones?
Yes, you may continue to listen to your tunes while unlocking your Noke protected bike. Bluetooth 4.0 allows multitasking without any problems. Last updated: Thu, Aug 21 2014 9:52 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.